Welcome to this space, for practical guidance and compassionate insight. Whether you’re here as an individual or an organisation, you’ll find expert-led resources and thoughtful tools to support and guide you.
Compassionate Communication
Compassionate communication in the context of managers and management style refers to a leadership approach that emphasises empathy, active listening, emotional intelligence, and respect in all interactions.
How to Explain Our Training to Your Manager
Our specialist trainers draw on their own lived experience of workplace stress, emotional load and professional burnout.
This offers a powerful blend of first-hand insight and proven techniques, grounded in real-world practise.
Evidence Based Results
Our unique pre and post course questionnaires tailored to meet each client's needs, identifying problem areas.
Learn how monitoring the impact allows for focused, ongoing support and education.
Team Wellbeing Consultancy
How healthy is the wellbeing of your team? Contact us to get a free team wellbeing consultation to help you understand the effectiveness of your current team wellbeing offerings if any are in place, how well it is working and steps to take to improve the overall wellbeing of your team.
E-Books
Your Emotional Resilience resource library. Practical E-Books designed to help you manage stress, understand burnout and grow resilience - wherever you are on your journey.
Webinars
EF training webinars provide accessible, evidence-based learning to support emotional resilience, compassionate communication and workplace wellbeing in a practical and flexible format.
Trusted Partners
We carefully select our trusted partners based on their expertise, reliability and shared commitment to delivering high-quality experiences for our customers. We work with partners who complement our own services, share our values and consistently meet the high standards we expect. This allows us to build strong, trusted relationships and provide our customers with confidence in the products and services we recommend.
Carmen MacDougall
Leadership Mindset & Human Performance Specialist
Carmen MacDougall is a Leadership Mindset and Human Performance Specialist, keynote speaker and founder of The Mindset Edge™, helping leaders, managers and business founders unlock their potential by transforming the way they think, (self-)lead and communicate.
Drawing on more than twenty-four years’ experience working alongside senior leaders across investment banking, private equity, legal, rail and the waste-to-product sector, Carmen helps individuals uncover the hidden beliefs and unconscious patterns that quietly influence confidence, resilience, communication, decision-making and leadership.
Through leadership growth programmes, workshops, keynote speaking and private coaching, she helps aspiring and established leaders and founders develop greater clarity, emotional steadiness, courage and belief in themselves, enabling them to navigate change with confidence, communicate with authenticity and build high-performing teams and cultures.
Carmen believes that every human being has extraordinary potential. The greatest barrier to unlocking it isn’t ability, it’s the invisible stories we’ve come to believe about ourselves, and the certainty we’ve mistakenly given them. By helping people uncover those stories, she enables leaders to become the very best version of themselves and inspire the very best in others.
FANTASTIC FEEDBACK
"I really learnt a lot about Compassion Fatigue. It will definitely help not only in my practice but also at home. The course had the right amount of information was so helpful"
INDIVIDUAL CLIENT
"I found the course very informative. It's made me evaluate what I can be doing to improve my lifestyle, feel more productive and less stressed at both work and home"
INDIVIDUAL CLIENT
It made me stop and evaluate where I am and how I’m feeling. How to show up for myself in my job and life and recognise signs of burnout and emotional fatigue and how to help myself"
INDIVIDUAL CLIENT
