Terms & Conditions for the Supply of Training Services

1. General
1.1. EF Training Ltd (registered Company number 10521599) and/or its subsidiary companies (hereafter called the ‘Company’) supplies training services (hereafter called the ‘Services’) to Clients (a Client is defined as any party procuring the Services). These Terms and Conditions shall apply to the provision of the Services by the Company to its Clients.
1.2. Bookings or orders to EF Training for the supply of the Services are only accepted subject to these Terms and Conditions. If any document placing an order on the Company includes or refers to other terms and conditions of contract, then these shall not apply unless agreed to in writing by a Director of the Company.
1.3. No addition to, or variation of, these Terms and Conditions will bind the Company unless it is specifically agreed in writing and signed by a Director of the Company.
1.4. These Terms and Conditions will form the basis of all contracts between the Client and the Company unless otherwise specified by the Company.
1.4.1. The Company accepts orders for the Services through its website(s), by telephone and by email. In placing an order or accepting a quotation with the Company, the Client is deemed to have accepted the Terms and Conditions as contained herein.
1.5. These Terms and Conditions are correct at the date of the order, acceptance of quotation or signed Adobe Acrobat Sign confirmation and the Company reserves the right to vary them without notice. An updated copy will be supplied to the Client if applicable or on request.

2. Contract Formation
2.1. The Contract Start Date shall be defined as either the day on which the Company accepts payment for the Services or when it receives written confirmation from the Client to supply the Services. Whichever date is the earliest shall be defined as the Contract Start Date.
2.1.1. Written confirmation from the Client includes by way of email, Client purchase order, Adobe Acrobat Sign confirmation or quotation acceptance, but in any event, for the avoidance of doubt, the Terms and Conditions contained herein shall prevail.

3. Training Event Requirements
3.1. A ‘Training Event’ (Event) has the meaning of a confirmed date and location for the provision of the Service.
3.2. The Client will be responsible for the arrangement of a suitable training venue for the Event and will bear all costs associated with the venue. Refreshments will be supplied by the Client or the venue and the Company takes no responsibility for dietary requirements or allergies of any of the Delegates (‘Delegate’ has the meaning of any person participating in the Services, be it in person or virtually)
3.3. All relevant public liability and other insurances are the responsibility of the site owner and/or the Client and the Company does not accept any liability in this regard.
3.4. Where the Services are to be provided virtually then the Client will ensure that all Delegates have access to appropriate technology. The Company shall not be liable for any failure of Delegates to be able to connect to the virtual training.
3.5. All Delegates are required to register on to the Company system and complete a pre course questionnaire in advance of the start of the Event.
3.6. The Company reserves the right to turn away Delegates arriving late where, in the Company’s opinion, this would be disruptive to the provision of the Services.
EFT Terms & Conditions V1.2 May 2026
3.7. The Services will be delivered by at least one suitably skilled trainer from the Company. The Company reserves the right at any time and without notice to change the trainer for an Event.

4. Health and Safety
4.1. All delegates must conform to and comply with the Health and Safety Policy as laid down by the Client and or the venue. Breaches of this policy may result in the Delegate being suspended or excluded from the Event and premises.

5. Fees
5.1. The total amount payable (the ‘Fee’) to the Company by the Client for an Event or series of Events will be detailed in a quotation and subject to clauses 5.3 and 5.4
5.2. All Fees are exclusive of VAT which will be charged at the prevailing rate at the point of invoice
5.3. The Company reserves the right to charge the Client additionally for travel, accommodation, and subsistence expenses. Any such charges will be included in the quotation where known in advance or advised to the Client at the earliest opportunity. Such reasonable charges will be paid for by the Client.
5.4. No deductions or refunds will be made to the Fee in the event of non or part attendance of a Delegate for whatever reason

6. Payment Terms
6.1. Payment for the Services booked by the Client must be made prior to the commencement of the first Event or series of Events, or in any case, no later than 45 calendar days of each Event

7. Cancellation and Postponement
7.1. The Company reserves the right in its absolute discretion and without further liability to change dates, times and venues or cancel an Event. In the case of cancellation of an Event, all monies will be refunded, or an alternative date will be offered. The Company will not be liable for any costs incurred by the Client for such actions.
7.2. Should it become necessary for the Company to postpone all or any part of an Event or other work due to circumstances beyond their control, a mutually agreeable date will be selected on which to deliver the Services. The Company will not be liable for any costs incurred by the Client for such actions.
7.3. The Company reserves the right to charge a cancellation or postponement fee in respect of any Event or series of Events that are cancelled or postponed by the Client. The following refund or charges (if payment not yet made), subject also to clause 7.3.1, will be made in the event of cancellations or postponements prior to the Event start date:
a) More than 28 calendar days: Full refund or no charge
b) 14 – 27 calendar days: 75% refund or 25% of Fees will be charged
c) 7 – 13 calendar days: 50% refund or 50% of Fees will be charged
d) 1 – 6 working days: No refund or full charge (for the avoidance of doubt this period does not include weekends)
e) All cancellations or postponements may be subject to a £100 administration fee regardless of notice period.
7.3.1. In the event that the Company has already made payment for travel and accommodation for an Event that the Client gives notification to cancel or postpone, the Company will use reasonable efforts to recover any monies due or already paid to such third parties but reserves the right to charge the Client for any payments that cannot be recovered, regardless of the provisions of 7.3, a) to e)

8. Materials and Copyright
8.1. All content used in the delivery of the Services (Company Materials) is designed and owned by the Company or is used under license by the Company. The Client is not permitted to reproduce, share, or disseminate in any way the Company Materials in whole or in part without the written agreement of a Director of the Company. Any such use will constitute an infringement of the copyright and other intellectual property rights of the Company, or in the case of material licensed to the Company, the owner of such materials
8.2. As part of the Company’s program of continuous improvement, the Company reserves the right at any time and without notice to alter the Company Materials

9. Privacy
9.1. Data gathered for the purpose of the Services will be managed in accordance with the Company’s Privacy Policy which can be viewed on the Company website or can be provided in writing if so requested by the Client

10. Liability and indemnity
10.1. The Company shall not be responsible for any direct or indirect loss or damage howsoever caused save for any exclusion that is not permitted by law. The Client indemnifies the Company against any claims made by Delegates.
10.2. The Client acknowledges that the Services are not intended to constitute, or be a substitute for, professional medical advice for any specific situation

11. Complaints
11.1. All complaints and claims relating to Contracts with the Company must be received in writing to info@eftraining.co.uk within 14 days of the Event. The Company will respond to all complaints within 30 days of their receipt

12. Force Majeure
12.1. The Company shall not be liable to the Client or be deemed to be in breach of contract by means of any delay in performing or failure to perform any of the Company’s obligations in respect of the Services if the delay or failure was due to any cause beyond the Company’s reasonable control

13. Rights of Third Parties
13.1. No person who is not a party to this Agreement will have any right to enforce any of its terms pursuant to the Contracts (Rights of Third Parties) Act 1999

14. Waiver and Applicable Law
14.1. No failure or delay to exercise any rights provided in these Terms and Conditions shall be deemed a waiver of that right and no waiver by the Company of any breach of the Terms and Conditions by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.
14.2. If any provision of these Terms and Conditions is held by any competent Authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.
14.3. The Contract shall be governed by the laws of England and Wales
14.4. Any dispute arising under or in connection with these Terms and Conditions shall be subject to the Jurisdiction of the Courts of England and Wales.